Effective Oral Communication

Objectives

  • To develop verbal skills in logical, clear and precise communication.
  • To identify the correct audience perspective in the communication.
  • To understand the pre-requisites in oral communication.
  • To know the key elements for the different oral communication formats.
  • To plan and research, to ensure quality content and relevance in the delivery of the communication.
  • To effectively use visual aids to compliment the delivery.
  • To be aware of the appropriate use of body language in oral communication.

Benefits

  • To be able to impart through oral communication, effective messages based on facts, relevance and significance.
  • Understanding your audience will help structure your delivery accordingly to influence positive response.
  • Valuable feedback from your audience can be addressed by listening to your audience.
  • Appreciating the different approaches in oral communication.
  • Effective use of body language to complement the oral communication for greater impact.

Course Contents

  1. INTRODUCTION

    •
    		Definition – Art of oral communication, structured on facts, relevance and significance.


    •
    		Audience Expectation – To address audience needs on objectives, content and schedule.

     

    •

    Pre-requisites –

    -
    		 Know your audience in order to customise communication.

    -
    		 To identify the purpose of the communication and to focus on the benefits.

    -
    		 Importance of feedback and clarification, tone & manner of delivery, eye-contact and schedule.

     
  2. EXPLANATION, DEMONSTRATION & PRACTICE (EDP) IN ORAL COMMUNICATION

    A. Meetings Essential for inter-personal communication to discuss and resolve issues.
    Role of participant and chairman.

    B. Interviews Types of interviews.
    Role of interviewee and interviewer.

    C. Public Speaking Types of public speaking.
    Guidelines to public speaking and respective content format.

    D. Presentations Defining presentations.
    Content sequence.
    Types of visual aids and delivery.

    E. Negotiations Defining negotiations.
    Understanding the concept of ‘Settlement Range’, and how to achieve “Higher Acceptable Results”.
  3. CONCLUSION

    • Body Language The symbiosis of oral communication and body language. To maximise impact of the communication with the correct use of body language.

    • Checklist Important steps to follow in making effective oral communication.

Duration: 2 Days

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